Delivery & Return

• How much is the delivery?
• Why do my items get shipped separately?
• How do I retum an item?
• How long does it take to get a refund?

Support & Policy 

• How many ways to reach Baseus?
• How to request after-sale support?
• How to check if my Baseus product is original?
• How long is my warranty?

Refund & Payment

• How long does it take to get a refund?
• What kinds of payment methods do you accept?
• What to do if my payment failed?
• How is sales tax calculated on my order?

Products & Orders  

• Why can’t my earbuds connect with the Baseus App?
• How to charge Baseus power bank?
• How to reset Baseus power bank?
• How to repair a power bank not charging?